Survey all key stakeholders in person or by email to assess how your incident response plan worked and what they thought of your response to the incident.
Consider involving your board of directors, your customers, your staff and even your vendors in this process.
Your plan helps you anticipate incidents, such as identifying and repairing technology vulnerabilities and preventing future negative events.
Consider sending progress reports to your customers.
Post these updates to your website, letting your prospective customers know how you fixed the situation.
During this incident, everyone will learn some hard lessons, but your team worked really hard to protect the reputation of the company.
While you don’t necessarily want to relive a painful event, you can acknowledge the hard work and ingenuity of your team by recognizing milestones that occur in the future.
Celebrate the effort, not the event.