SPECIFIC BEATS GENERIC

A teacher. A golfer. A young professional. Bookings up 48%.

Riverbend stopped talking to “back pain” in general.

Client

Riverbend Chiropractic and Wellness

Owner

Dr. Joe Tanti (Owner/Operator)

Type

Chiropractic

Locations

1

Scope

1:1 diagnostic interviews, ICP workshop + brand voice + a 57+ page site refresh + 40+ AEO articles + content + video (clinic + staff + talking heads)

Brand Voice

Friend at the Bar

Result

Online bookings up 48%. Booking clicks up 37%.

THE DIAGNOSIS

Diagnosis: a website that didn't convert patients.

The old site showed every symptom of a conversion problem. Its headline spoke to search engines instead of patients. Online bookings stayed low as a result.

THE HISTORY TAKEN

A good chiropractor takes a full history. So did the copy.

A full history comes before any adjustment. The copy got the same treatment. Diagnostic interviews plus voice of customer data built three patient profiles. The team set the final ICP in a co-creative workshop.

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Riverbend-Chiro-ICP-SLB-hand-held-Rich-2000x2000
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MORNING DREAD

Before the site talked about spines. After it talked about mornings.

The teacher who dreads her mornings is on the new homepage. She was nowhere on the old one.

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OLD HERO

Chiropractor in Edmonton is a search term rather than a promise.

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NEW HERO

“Don’t face the morning with dread” speaks straight to the teacher.

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HEAVY LIFTING

Patients had to do the heavy lifting to see themselves here.

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NO LIFTING

The new site does the heavy lifting for every patient.

IN JOE'S WORDS

"We really liked working with them and their ICP work was fundamental for our project."

Online bookings rose 48% in the three months after launch. Booking clicks rose 37% over the same stretch (source: Google Analytics 4, three months after launch vs. three months before).

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Dr. Joseph Tanti, DC FCCOS(C) DIANM

Owner/Operator
Riverbend Chiropractic and Wellness

Bookings up

48% more online bookings in one quarter.

+37%

Booking clicks over the same three months.

The real adjustment

The website got patients in. Dr. Tanti’s hands did the rest.

ADJUST YOUR SITE

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