1:1 diagnostic interviews, ICP workshop + brand voice + a 57+ page site refresh + 40+ AEO articles + content + video (clinic + staff + talking heads)
Brand Voice
Friend at the Bar
Result
Online bookings up 48%. Booking clicks up 37%.
THE DIAGNOSIS
Diagnosis: a website that didn't convert patients.
The old site showed every symptom of a conversion problem. Its headline spoke to search engines instead of patients. Online bookings stayed low as a result.
THE HISTORY TAKEN
A good chiropractor takes a full history. So did the copy.
A full history comes before any adjustment. The copy got the same treatment. Diagnostic interviews plus voice of customer data built three patient profiles. The team set the final ICP in a co-creative workshop.
MORNING DREAD
Before the site talked about spines. After it talked about mornings.
The teacher who dreads her mornings is on the new homepage. She was nowhere on the old one.
OLD HERO
Chiropractor in Edmonton is a search term rather than a promise.
NEW HERO
“Don’t face the morning with dread” speaks straight to the teacher.
HEAVY LIFTING
Patients had to do the heavy lifting to see themselves here.
NO LIFTING
The new site does the heavy lifting for every patient.
IN JOE'S WORDS
"We really liked working with them and their ICP work was fundamental for our project."
Online bookings rose 48% in the three months after launch. Booking clicks rose 37% over the same stretch (source: Google Analytics 4, three months after launch vs. three months before).